Belair Direct - Quebec Évaluations et commentaires
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Avis de clients pour Quebec Car Insurance

Quebec Car Insurance

Évaluation moyenne des clients:
4,163 sur 5
4,2
 sur 
5
(86 Commentaires) 86
72 clients sur 83(87 %)recommanderaient belairdirect à un ami
Commentaires de clients pour Quebec Car Insurance
Commentaire 1 pour Quebec Car Insurance
Expérience Globale
5 sur 5
5 sur 5

After years of overpaying

Date :08-avr.-2014

After years of overpaying

Date :08-avr.-2014
Avatar client
Écrit par HAROLD
de Ile Perrot | 
Âge55-64 | 
SexeHomme | 
ProvinceQuébec | 
0 année(s) avec belairdirect
We switched to Belair after receiving a quote 25% less than our old co. The representative was polite, attentive to detail, and made certain we understood everything. The on-line service leaves the competition in the dark ages. No more leaving messages and e-mails for my rep and waiting 3-4 days for a return call.
0 année(s) avec belairdirect
Recommanderiez-vous ce produit à un ami ?  Oui
0point
0 sur 0 personne(s) ont trouvé cet avis utile.
Commentaire 2 pour Quebec Car Insurance
Expérience Globale
5 sur 5
5 sur 5

Great!

Date :19-févr.-2014

Great!

Date :19-févr.-2014
Avatar client
Écrit par Manit
de montreal | 
Âge18-24 | 
SexeHomme | 
ProvinceQuébec | 
First of all, i only find this company which gives the best quotation.
great people, they totally understand you and give you lots of discount, what you are qualify for...
thanks for such a great service.
Recommanderiez-vous ce produit à un ami ?  Oui
0point
0 sur 0 personne(s) ont trouvé cet avis utile.
Commentaire 3 pour Quebec Car Insurance
Expérience Globale
1 sur 5
1 sur 5

uninformed of accident resutls

Date :12-févr.-2014

uninformed of accident resutls

Date :12-févr.-2014
Avatar client
Écrit par hester
de val-d'or, quebec | 
Âge45-54 | 
SexeHomme | 
ProvinceQuébec | 
I was not advised by your agency regarding that the accident was my fault by phone or by email. I was advised that it was my fault by the company who repaired the vehicle. I don't know how it was my fault when I was backed into by a moving vehicle. I was also advised it was not my fault on January 17, 2014.
I found you to be unprofessional in your conduct towards a paying customer.
Recommanderiez-vous ce produit à un ami ?  Non
Réponse de Belair Direct - Quebec :Par Client Experience19-févr.-2014
Dear Mr. Hester,

I am sorry to hear about your experience and I can understand how you feel. I hope our telephone conversation has helped. Feel free to contact us again if you need anymore help. Your satisfaction is important to us. Thank you for your continued trust in belairdirect.

Elisabeth, Client Experience
0point
0 sur 0 personne(s) ont trouvé cet avis utile.
Commentaire 4 pour Quebec Car Insurance
Expérience Globale
5 sur 5
5 sur 5

Great

Date :24-janv.-2014

Great

Date :24-janv.-2014
Avatar client
Écrit par stevezaqee
de LaSalle | 
Âge35-44 | 
SexeHomme | 
ProvinceQuébec | 
2 année(s) avec belairdirect
Great customer service, knowledgeable and very hands on. Very focused on the best policy and outcome for you.
2 année(s) avec belairdirect
Recommanderiez-vous ce produit à un ami ?  Oui
0point
0 sur 0 personne(s) ont trouvé cet avis utile.
Commentaire 5 pour Quebec Car Insurance
Expérience Globale
5 sur 5
5 sur 5

Always excellent service

Date :27-nov.-2013

Always excellent service

Date :27-nov.-2013
Avatar client
Écrit par Lisa71
de Pierrefonds | 
Âge35-44 | 
SexeHomme | 
ProvinceQuébec | 
8 année(s) avec belairdirect
The agents are always very helpful, I love dealing with Belair. I had my car stolen a few years back and the agent was very sympathetic and eager to help. I would recommend them with no hesitation!
8 année(s) avec belairdirect
Recommanderiez-vous ce produit à un ami ?  Oui
0point
0 sur 0 personne(s) ont trouvé cet avis utile.
Commentaire 6 pour Quebec Car Insurance
Expérience Globale
5 sur 5
5 sur 5

Awesome

Date :13-août-2013

Awesome

Date :13-août-2013
Avatar client
Écrit par Tania
Âge18-24 | 
SexeFemme | 
ProvinceQuébec | 
3 année(s) avec belairdirect
I've always received exceptional customer service from Belair Direct. Their prices are also great.
I've recently contacted them because my online account was no longer working and they were able to fix it right away.
I would recommend them to any one. Actually, I already have plenty of times!
3 année(s) avec belairdirect
Recommanderiez-vous ce produit à un ami ?  Oui
- 1 point
0 sur 1 personne(s) ont trouvé cet avis utile.
Commentaire 7 pour Quebec Car Insurance
Expérience Globale
5 sur 5
5 sur 5

Excellent customer service and an amazing rate

Date :17-juil.-2013

Excellent customer service and an amazing rate

Date :17-juil.-2013
Avatar client
Écrit par Maya
de Montreal | 
Âge25-34 | 
SexeFemme | 
ProvinceQuébec | 
1 année(s) avec belairdirect
I set up my car insurance policy with Omar and it was a very positive experience. My situation was a bit more complicated because I had just moved to Quebec from the UK and still had a UK driver's license, but Omar made it simple for me. He answered all my questions clearly, told me exactly what pieces of information he needed from me, and took the time to explain all the options available to me. I am very pleased with my experience so far with belairdirect. I feel valued as a customer and I would not hesitate to recommend belairdirect to friends and family. Thank you again, Omar.
1 année(s) avec belairdirect
Recommanderiez-vous ce produit à un ami ?  Oui
- 1 point
0 sur 1 personne(s) ont trouvé cet avis utile.
Commentaire 8 pour Quebec Car Insurance
Expérience Globale
1 sur 5
1 sur 5

Horrible customer service

Date :27-juin-2013

Horrible customer service

Date :27-juin-2013
Avatar client
Écrit par MLEGER
de Montreal | 
Âge25-34 | 
SexeFemme | 
ProvinceQuébec | 
6 année(s) avec belairdirect
Belair invents this "NSF fee" for when a credit card is declined. They permit themselves the liberty to slap a 30$ fee on your bill, on SEVERAL OCCASIONS, even if you provide them with proof that your credit card got frauded. Decision makers at this company are not intelligent enough to distinguish between a locked credit card, for valid reasons such a loss, theft or fraud, and "non sufficient funds" which is typical in a chequing account. Not impressive. Spent hours on the phone with clerks that have 0 decision making power and who keep you on hold forever as they consult their superiors. A real joke. Service is horrible. If they scam you so bad for 30$ what will happen once you have a claim? Am planning to cancel this insurance the second my contract ends.
6 année(s) avec belairdirect
Recommanderiez-vous ce produit à un ami ?  Non
Réponse de Belair Direct - Quebec :Par Client Experience03-juil.-2013
Dear Mleger,

I'm sorry to hear about your experience. Following our telephone conversation, I am pleased that we could find a solution that suits your needs. Your satisfaction is important to us. Thank you for your continued trust in belairdirect.

Elisabeth, Client experience
0point
0 sur 0 personne(s) ont trouvé cet avis utile.
Commentaire 9 pour Quebec Car Insurance
Expérience Globale
4 sur 5
4 sur 5

So nice!

Date :27-avr.-2013

So nice!

Date :27-avr.-2013
Avatar client
Écrit par SilviaG
de Montreal | 
Âge25-34 | 
SexeFemme | 
ProvinceQuébec | 
8 année(s) avec belairdirect
Every time I need them, I just call and ask, they take their time, get me my info and thats it! Very helpful, very fast! I love their customer service!
8 année(s) avec belairdirect
Recommanderiez-vous ce produit à un ami ?  Oui
0point
0 sur 0 personne(s) ont trouvé cet avis utile.
Commentaire 10 pour Quebec Car Insurance
Expérience Globale
2 sur 5
2 sur 5

Belair customer service rep

Date :08-avr.-2013

Belair customer service rep

Date :08-avr.-2013
Avatar client
Écrit par AlexandreB
de Montreal | 
Âge25-34 | 
SexeHomme | 
ProvinceQuébec | 
2 année(s) avec belairdirect
I must say that at 18 months a belair customer I have had a great experience. So much so that I insured my company's vehicle with them as well.
I guess the term one rotten apple ruined the bunch comes into play... I just contacted the customer service department to take my car out of winter storage and ask to be explained the cost break down. After an initial explanation by a rep that spoke to me in French even after I pressed zero for English I did not completely understand.
I advised the rep that I did not understand and she answered ''if you don't understand the way I've explained it then there is nothing left to do but to wait for the papers in the mail''. I was shocked to have been spoken to that way as I was calling for help and not to report a claim. I advised the rep that I don't work in the insurance industry and that I would like it to be explained again.
I guess she was having a bad day.
2 année(s) avec belairdirect
Recommanderiez-vous ce produit à un ami ?  Oui
Réponse de Belair Direct - Quebec :Par Customer Experience24-avr.-2013
Dear Alexandre,

Thank you for taking the time to provide your feedback about our customer service because it will help us to improve in the future. It’s unfortunate that you weren't pleased with your experience. I hope that you are satisfied with the detailed explanation you received from us recently. We value you as a customer and we thank you for your continued trust.

Elisabeth, Customer Experience
0point
0 sur 0 personne(s) ont trouvé cet avis utile.
Commentaire 11 pour Quebec Car Insurance
Expérience Globale
5 sur 5
5 sur 5

excellent rates and great customer service

Date :03-avr.-2013

excellent rates and great customer service

Date :03-avr.-2013
Avatar client
Écrit par chris87
de montreal | 
Âge25-34 | 
SexeHomme | 
ProvinceQuébec | 
3 année(s) avec belairdirect
a belair direct representative is always on hand to answer my questions whenever i have any. i do not need to wait for ages to get a hold of someone to speak to me about my insurance needs. as a young driver with no previous accident records, they give me excellent insurance rates. far better than what other companies have quoted me in the past.
3 année(s) avec belairdirect
Recommanderiez-vous ce produit à un ami ?  Oui
- 2 points
0 sur 2 personne(s) ont trouvé cet avis utile.
Commentaire 12 pour Quebec Car Insurance
Expérience Globale
2 sur 5
2 sur 5

new 2nd car policy

Date :29-mars-2013

new 2nd car policy

Date :29-mars-2013
Avatar client
Écrit par tbudrean
de montreal | 
Âge35-44 | 
SexeHomme | 
ProvinceQuébec | 
4 année(s) avec belairdirect
price accepted and two days after increased...of course it was me whom didn't understood the details...
well I guess its time to move on so to speak.
verify every detail before!!!
4 année(s) avec belairdirect
Recommanderiez-vous ce produit à un ami ?  Non
0point
0 sur 0 personne(s) ont trouvé cet avis utile.
Commentaire 13 pour Quebec Car Insurance
Expérience Globale
5 sur 5
5 sur 5

Great company!!

Date :21-mars-2013

Great company!!

Date :21-mars-2013
Avatar client
Écrit par Gino
de Montreal | 
Âge25-34 | 
SexeHomme | 
ProvinceQuébec | 
3 année(s) avec belairdirect
Best rates and customer service by a mile! I would recommend them to anyone.
3 année(s) avec belairdirect
Recommanderiez-vous ce produit à un ami ?  Oui
0point
0 sur 0 personne(s) ont trouvé cet avis utile.
Commentaire 14 pour Quebec Car Insurance
Expérience Globale
5 sur 5
5 sur 5

First Time with Belair

Date :26-févr.-2013

First Time with Belair

Date :26-févr.-2013
Avatar client
Écrit par Addie
de Montreal | 
Âge45-54 | 
SexeFemme | 
ProvinceQuébec | 
New année(s) avec belairdirect
This is my first time I purchased with belair and the service that I received from your client service "Omar Sirhan" was excellent. He helped me with all my questions I had and he also went beyond to help me. I wish there were more people like him when we call client services. Thank you Omar for all your help
New année(s) avec belairdirect
Recommanderiez-vous ce produit à un ami ?  Oui
0point
0 sur 0 personne(s) ont trouvé cet avis utile.
Commentaire 15 pour Quebec Car Insurance
Expérience Globale
5 sur 5
5 sur 5

claim response ..auto

Date :17-févr.-2013

claim response ..auto

Date :17-févr.-2013
Avatar client
Écrit par JKramer
de Montreal | 
Âge65-74 | 
SexeHomme | 
ProvinceQuébec | 
16 année(s) avec belairdirect
Outstanding service with follow up monitoring through each stage of the service process.The agent was courteous, professional and concerned with my comfort and understanding of all details that were of interest to me.
16 année(s) avec belairdirect
Recommanderiez-vous ce produit à un ami ?  Oui
0point
0 sur 0 personne(s) ont trouvé cet avis utile.
Commentaire 16 pour Quebec Car Insurance
Expérience Globale
5 sur 5
5 sur 5

Excellent

Date :28-janv.-2013

Excellent

Date :28-janv.-2013
Avatar client
Écrit par Hisham
de Montreal | 
Âge25-34 | 
SexeHomme | 
ProvinceQuébec | 
I'm a fairly new customer but very impressed with the service I got from Omar Sirhan. He was professional, helpful, and I got all the answers I needed in a very timely manner. He also made my decision to switch over to Belair a whole lot easier.
Recommanderiez-vous ce produit à un ami ?  Oui
+ 1 point
1 sur 1 personne(s) ont trouvé cet avis utile.
Commentaire 17 pour Quebec Car Insurance
Expérience Globale
5 sur 5
5 sur 5

Very satisfied

Date :06-déc.-2012

Very satisfied

Date :06-déc.-2012
Avatar client
Écrit par Haig
de Montreal | 
Âge55-64 | 
SexeHomme | 
ProvinceQuébec | 
10 année(s) avec belairdirect
Never had problems with them,had 2 claims.Very satisfied and recommend them to all my friends.
10 année(s) avec belairdirect
Recommanderiez-vous ce produit à un ami ?  Oui
+ 1 point
1 sur 1 personne(s) ont trouvé cet avis utile.
Commentaire 18 pour Quebec Car Insurance
Expérience Globale
3 sur 5
3 sur 5

Belair Needs to be more competitive!

Date :06-nov.-2012

Belair Needs to be more competitive!

Date :06-nov.-2012
Avatar client
Écrit par Mark
de Saint-Laurent | 
Âge35-44 | 
SexeHomme | 
ProvinceQuébec | 
10+ année(s) avec belairdirect
It is very disappointing that Belair cannot be more price competitive. I saved over $200 with another company that even offered more perks! If I move my home insurance I will even save an additional 5-6%.
10+ année(s) avec belairdirect
Recommanderiez-vous ce produit à un ami ?  Non
0point
0 sur 0 personne(s) ont trouvé cet avis utile.
Commentaire 19 pour Quebec Car Insurance
Expérience Globale
5 sur 5
5 sur 5

Amazing service!

Date :05-nov.-2012

Amazing service!

Date :05-nov.-2012
Avatar client
Écrit par Ivana
de Montreal | 
Âge25-34 | 
SexeFemme | 
ProvinceQuébec | 
7 année(s) avec belairdirect
Belair insurance has always provided the best customer service and after needing to make a claim with them, I've experienced first hand that they are supportive no matter the reason for your call! Thank you so much Belair!
7 année(s) avec belairdirect
Recommanderiez-vous ce produit à un ami ?  Oui
+ 1 point
1 sur 1 personne(s) ont trouvé cet avis utile.
Commentaire 20 pour Quebec Car Insurance
Expérience Globale
4 sur 5
4 sur 5

Fantastic Company

Date :09-juil.-2012

Fantastic Company

Date :09-juil.-2012
Avatar client
Écrit par Huahua
ProvinceQuébec | 
I am very pleased to say that it has always been a pleasure when dealing with Belair. I couldn't ask for more from an insurance company!
Recommanderiez-vous ce produit à un ami ?  Oui
0point
0 sur 0 personne(s) ont trouvé cet avis utile.
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